RelativityOS Legal Tensyr LLC

Terms of Service

Superseded In effect 12 April 2026 – 21 September 2026 Published 12 April 2026

Tensyr, LLC ("we," "us," "our") operates the RelativityOS platform, the AInstein AI intelligence layer, and the AInstein Mail Chrome Extension (collectively, "the Services"). These Terms & Conditions govern your access to and use of the Services. By creating an account or using any part of the Services, you agree to be bound by these terms.

1. Acceptance of Terms

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

If you do not agree to these terms, you must not access or use the Services.

2. Eligibility

The Services are designed for licensed, independent health insurance brokers and authorized representatives operating within the United States. You must be at least 18 years of age to use the Services. By registering, you represent and warrant that you meet these eligibility requirements and that all registration information you provide is accurate, current, and complete.

3. Account Registration & Security

To access the Services, you must create an account and provide accurate information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to:

  • Provide accurate, current, and complete registration information.
  • Maintain and promptly update your account information.
  • Notify us immediately of any unauthorized use of your account.
  • Not share your account credentials with any third party.

We reserve the right to suspend or terminate accounts that contain inaccurate information or that we reasonably believe have been compromised.

4. Description of Services

RelativityOS is an AI-powered business platform built for independent health insurance brokers. The Services include, but are not limited to:

  • AInstein CSA — AI-driven client service and retention intelligence via SMS and email, operating on behalf of the broker.
  • AInstein UW — Underwriting intelligence and multi-carrier eligibility analysis.
  • AInstein Mail — A Gmail Chrome Extension for AI-assisted email drafting.
  • Retention Engine — Sentiment analysis, health scoring, churn prediction, and proactive outreach.
  • Lead Database — Access to a database of self-employed individuals for prospecting purposes.
  • Client PWA — A branded progressive web application for your clients.
  • Broker Website — A professional website with integrated lead capture.
  • CRM & Pipeline — Contact management, calendar, and opportunity tracking.

We reserve the right to modify, update, or discontinue any feature of the Services at any time with reasonable notice.

5. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these terms. You are solely responsible for ensuring that your use of the Services complies with all applicable federal, state, and local laws, including but not limited to insurance regulations, consumer protection laws, and telecommunications laws (including the Telephone Consumer Protection Act).

You are responsible for all communications sent through the Services on your behalf, including those generated by AInstein.

6. Prohibited Conduct

You agree not to:

  • Use the Services for any unlawful, fraudulent, or deceptive purpose.
  • Send unsolicited communications (spam) through the Services.
  • Attempt to reverse-engineer, decompile, or disassemble any part of the Services.
  • Interfere with or disrupt the integrity or performance of the Services.
  • Access or attempt to access another user's account without authorization.
  • Use the Services to transmit harmful, threatening, abusive, or harassing content.
  • Resell, sublicense, or redistribute access to the Services without written consent from Tensyr, LLC.
  • Use the lead database for purposes unrelated to health insurance brokerage.
  • Misrepresent AInstein-generated communications as originating from a human when legally required to disclose AI involvement.

7. Intellectual Property

All intellectual property rights in the Services — including but not limited to the RelativityOS platform, AInstein intelligence layer, software, algorithms, models, designs, trademarks, and documentation — are and shall remain the exclusive property of Tensyr, LLC.

Your use of the Services does not grant you any ownership interest in the Services or any underlying technology. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business purposes during the term of your subscription.

8. Data Ownership & Privacy

You retain ownership of all data you upload, input, or generate through your use of the Services ("Your Data"), including client information, contact records, and communication history.

We do not sell Your Data to third parties. We access Your Data solely to provide and improve the Services. Our collection and use of information is governed by our Privacy Policy.

9. AI-Generated Communications

AInstein generates and sends communications (SMS, email) to your clients on your behalf. By using the Services, you acknowledge and agree that:

  • AInstein communicates using your brand identity, name, and voice.
  • You are responsible for reviewing and configuring AInstein's behavior and responses.
  • AI-generated responses are based on carrier knowledge bases, client history, and plan details, but may occasionally contain inaccuracies.
  • Tensyr, LLC is not liable for decisions made by your clients based on AInstein-generated communications.
  • The AInstein Pause feature is designed to escalate complex situations, but you remain ultimately responsible for all client interactions.

You agree to maintain appropriate oversight of AInstein's communications and to promptly address any errors or escalations.

The Services include SMS and email messaging capabilities. By using these features, you represent and warrant that:

  • You have obtained proper consent from all recipients before sending messages through the Services, in compliance with the Telephone Consumer Protection Act (TCPA) and all applicable regulations.
  • You will honor all opt-out requests promptly.
  • You will not use the messaging features to send messages to individuals who have not consented to receive them.
  • You will comply with all carrier requirements, including A2P 10DLC registration requirements.

Tensyr, LLC provides the messaging infrastructure but is not responsible for your compliance with applicable messaging laws. You agree to indemnify Tensyr, LLC against any claims arising from your messaging practices.

11. RelativityOS Text Message Program

RelativityOS, operated by Tensyr, LLC, sends account and operational text-message notifications to registered RelativityOS users who have opted in. You opt in by checking the non-marketing SMS consent box and providing your mobile number on the Request Access form at relativityos.com — this is the sole onboarding path, and consent is not a condition of purchase or of using the Services.

  • Program: RelativityOS account & operational notifications (e.g., client escalation alerts, book-health summaries, retention alerts, appointment reminders).
  • Message frequency: recurring; varies based on your account activity.
  • Cost: message and data rates may apply.
  • Help: reply HELP, or email support@relativityos.com.
  • Opt out: reply STOP at any time; you will receive one confirmation message and then no further texts.
  • Carriers are not liable for delayed or undelivered messages.
  • Your information is handled per our Privacy Policy.

12. Fees & Payment

Access to the Services requires a paid subscription. Fees are based on your selected plan tier (Core, Pro, or Elite) and are billed on a recurring basis as specified at the time of purchase.

  • All fees are quoted in U.S. dollars and are non-refundable except as required by law.
  • We reserve the right to change pricing with 30 days' written notice.
  • Failure to pay may result in suspension or termination of your access to the Services.
  • Usage-based charges (such as SMS messaging volume, API calls, or lead database credits) may apply in addition to your subscription fee and will be disclosed prior to use.

13. Termination

Either party may terminate this agreement at any time with 30 days' written notice. We may also terminate or suspend your access immediately, without prior notice, if:

  • You breach any provision of these terms.
  • Your use of the Services poses a security risk or may subject us to legal liability.
  • Your account is delinquent on payment for more than 15 days.

Upon termination, your right to use the Services ceases immediately. You may request an export of Your Data within 30 days of termination. After 30 days, we reserve the right to delete Your Data.

14. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

  • The Services will be uninterrupted, error-free, or secure.
  • AInstein-generated responses will be accurate, complete, or appropriate in every circumstance.
  • Carrier information, formulary data, or underwriting results are guaranteed to be current or correct.
  • Lead database records are guaranteed to be accurate, current, or reachable.

You acknowledge that AI-generated communications carry inherent risk and agree to maintain human oversight of all client-facing interactions.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TENSYR, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, CLIENTS, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

16. Indemnification

You agree to indemnify, defend, and hold harmless Tensyr, LLC, its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Services.
  • Your violation of these terms.
  • Your violation of any applicable law or regulation.
  • Communications sent through the Services on your behalf, including AInstein-generated messages.
  • Any claim by a third party related to your use of the lead database or messaging features.

17. Dispute Resolution

These terms are governed by and construed in accordance with the laws of the State of Tennessee, without regard to conflict of law principles. Any dispute arising out of or relating to these terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in Nashville, Tennessee.

You agree to waive any right to a jury trial and to participate in a class action lawsuit or class-wide arbitration related to these terms or the Services.

18. Modifications to Terms

We reserve the right to update or modify these terms at any time. When we make material changes, we will notify you via email or through the Services at least 30 days before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated terms.

We encourage you to review these terms periodically.

19. Contact

If you have questions about these Terms & Conditions, please contact us: