RELATIVITYOS TERMS OF SERVICE

Tensyr LLC · Last updated September 22, 2026

These Terms of Service (the "Agreement") govern access to and use of RelativityOS, provided by Tensyr LLC ("Tensyr," "we," "us"). By accepting this Agreement, by creating an account, or by accessing or using the Service, you agree to be bound by it. If you accept on behalf of a company or other organization, you represent that you have authority to bind it, and "Customer" and "you" refer to that organization.

The Acceptable Use Policy, the Data Processing Addendum, the Privacy Policy and the Security Overview are incorporated into this Agreement (together with this document, the "Policies"). Where an Order Form has been signed by both parties, it is also part of this Agreement.

PLEASE READ SECTION 15. IT GOVERNS HOW DISPUTES ARE RESOLVED AND INCLUDES A JURY TRIAL WAIVER.

1. Definitions

1.1 "Account" means the instance of the Service provisioned to Customer.

1.2 "Administrator" means a User whom Customer has authorized to manage the Account, including to create, modify, suspend or remove Users and to change permissions.

1.3 "Affiliate" means an entity that controls, is controlled by, or is under common control with a party.

1.4 "Confidential Information" has the meaning given in Section 9.

1.5 "Customer Data" means all data, content and materials submitted to or generated within the Service by or for Customer or its Users, including contact records, communications, recordings, stored media and form submissions.

1.6 "Documentation" means the usage guides, help materials and product descriptions Tensyr makes available for the Service, as updated from time to time.

1.7 "Fees" means the amounts payable for the Service, as stated on the Tensyr pricing page or in an Order Form.

1.8 "Order Form" means a written ordering document signed by both parties referencing this Agreement.

1.9 "Scope of Use" means Customer's entitlements to the Service, including the number and type of Seats, the functionality available and any usage limits, as stated on the Tensyr pricing page, in the Documentation or in an Order Form.

1.10 "Seat" means a single subscription to access and use the Service, on which Fees are based, to which one User may be assigned.

1.11 "Service" means the RelativityOS platform and every module, application, interface, extension, integration and item of functionality Tensyr makes available through it or in connection with it, as it exists from time to time.

1.12 "Subscription Term" means the initial term stated at purchase or in an Order Form, together with each renewal term.

1.13 "User" means an individual whom Customer authorizes to use the Service on Customer's behalf and to whom a unique credential has been issued. Users may include Customer's employees, officers, contractors and agents.

2. The subscription

2.1 Access. Subject to this Agreement and to payment of Fees, Tensyr grants Customer a non-exclusive, non-transferable, non-sublicensable right during the Subscription Term to access and use the Service within the Scope of Use, for Customer's own internal business purposes.

2.2 Scope of Use. Customer's entitlements are those stated on the pricing page or in an Order Form. Tensyr may change the pricing page and the Documentation from time to time; changes affecting Customer's existing Scope of Use take effect at renewal.

2.3 Reservation. All rights not expressly granted are reserved. This is an agreement for access to a hosted service. No copy of any software is delivered and no license to any software is granted.

2.4 Suitability. Customer is responsible for determining whether the Service is suitable for Customer's intended use and for ensuring that its use of the Service meets Customer's own legal and regulatory obligations. Tensyr does not warrant that the Service will satisfy any legal, regulatory or industry-specific requirement applicable to Customer's business.

3. Provision of the Service

3.1 Operation. Tensyr will provide the Service in accordance with this Agreement and with the laws and regulations applicable to Tensyr's provision of it.

3.2 Changes to the Service. Tensyr may modify, add to or discontinue features of the Service. Tensyr will not materially reduce the core functionality of the Service during a Subscription Term.

3.3 Availability and support. Tensyr will use commercially reasonable efforts to make the Service available and will provide the support described in the Documentation. Tensyr does not commit to any uptime percentage or service level except where an Order Form expressly states one.

3.4 Communications features. The Service includes calling, messaging and recording functionality. Customer determines the content, timing, targeting and recipients of every communication sent through the Service. Tensyr does not originate, review or approve them and is not responsible for obtaining any consent or permission from any recipient. Customer is solely responsible for compliance with all laws, carrier requirements and industry standards applicable to its communications, and for all fines, fees, filtering, suspensions and pass-through charges assessed by any carrier or telecommunications provider in connection with Customer's traffic. The Acceptable Use Policy applies.

3.5 Artificial intelligence features. The Service includes features that generate or process content using artificial intelligence. Output may be inaccurate, incomplete or unsuitable for Customer's purpose. Customer is responsible for reviewing output before relying on or acting on it, and for compliance with laws applicable to its use of artificial intelligence, automated decision-making and the recording or monitoring of communications. Tensyr does not use Customer Data to train artificial intelligence or machine learning models and does not authorize any third party to do so.

3.6 Compliance features. Any compliance-related feature of the Service, including consent capture, recording controls, retention settings and suppression lists, is provided for Customer's convenience. Its provision is not legal advice, and its use does not ensure compliance with any law. Customer is solely responsible for selecting, configuring, testing and maintaining those features.

3.7 Third-party services. The Service may integrate with services Tensyr does not control. Customer's use of a third-party service is governed by that provider's terms, and Tensyr is not responsible for it. Tensyr may cease supporting an integration at any time.

3.8 Trials, beta and free features. Features designated trial, beta, preview or free are provided as is, with no warranty, no indemnity, no service level and no support. They may be changed or discontinued at any time and data within them may be deleted.

4. Users, credentials and account administration

4.1 Responsibility. Customer is responsible for all access to and use of the Service under its Account, whether or not authorized by Customer.

4.2 Attribution. Customer is responsible for each User's compliance with this Agreement and the Policies. Any act or omission of a User, an Administrator or any other person accessing the Service through the Account or through Customer's credentials is deemed an act or omission of Customer, and any breach by any such person is deemed a breach by Customer.

4.3 Seats and credentials. Each Seat permits one User to access the Service. A User may be assigned to one Seat at a time. Customer will require every User to keep their credentials confidential, to use credentials unique to that individual, and to use multi-factor authentication. Credentials may be reassigned to a replacement User. Fees accrue on the purchase of a Seat whether or not a User is assigned to it.

4.4 Administration. Customer has administrative control over, and is responsible for, who it grants access to and what Customer Data they may reach. Tensyr is entitled to rely on communications from an Administrator when servicing the Account. Tensyr is not responsible for Customer's internal account administration.

4.5 Account recovery. Where Customer loses access to the Account or requests information about it, Tensyr is under no obligation to provide access or information until Tensyr has received the identity information it requests and the requesting person has signed an indemnity in respect of the access or information provided.

4.6 Account ownership disputes. The person or entity accepting this Agreement owns the Account, unless that person accepts on behalf of an organization, in which case the organization owns it. Where ownership of an Account is disputed, Tensyr may request documentation to determine the rightful owner. Tensyr is not obliged to act as an arbiter of such disputes, and its determination, made in its judgment, is final as between Tensyr and the disputing parties. Tensyr may consider, without limitation, who has consistently paid the Fees, who created the Account, documentation evidencing ownership of the underlying business, and any court order or settlement. Where a rightful owner cannot reasonably be determined, Tensyr may suspend the Account until the parties reach written agreement or a court of competent jurisdiction resolves the dispute. Customer will indemnify Tensyr against any claim arising out of Tensyr's handling of an ownership dispute and waives any claim against Tensyr arising from it.

4.7 Security notification. Customer will notify Tensyr promptly, and in any event within twenty-four hours, on becoming aware of any unauthorized access to or use of the Service.

4.8 Enforcement by Customer. Where Tensyr determines in its judgment that a User or any activity within the Account breaches this Agreement or the Policies or violates applicable law, Tensyr may require Customer to suspend or remove that User's access. Customer will comply promptly.

5. Restrictions

Customer will not, and will not permit any person to:

(a) rent, lease, sell, sublicense, resell, distribute, white-label or otherwise make the Service available to any third party, use it in any service bureau or outsourcing arrangement, or use it for the benefit of anyone other than Customer;

(b) provide access to the Service to any person who is not a User;

(c) copy, modify, translate or create derivative works of the Service or of any part, feature, function, screen, workflow or user interface of it, or disclose, publish, display or otherwise make any part of it available to any person who is not a User;

(d) access or use the Service to develop, support, market or improve a product or service competitive with the Service, or for benchmarking or competitive analysis;

(e) reverse engineer, decompile, disassemble or otherwise attempt to derive the source code, object code, architecture or underlying ideas of the Service, except to the extent applicable law permits notwithstanding this restriction;

(f) circumvent or attempt to circumvent any security, authentication, rate-limiting or usage-measurement mechanism, or any contractual usage limit;

(g) share, reuse or distribute credentials among individuals;

(h) remove, obscure or alter any proprietary notice appearing in or on the Service; or

(i) use the Service in violation of the Acceptable Use Policy or of applicable law.

These restrictions apply regardless of Customer's intent. Each is a material term of this Agreement.

6. Fees and payment

6.1 Fees. Customer will pay the Fees for its Scope of Use. Fees are stated on the pricing page or in an Order Form.

6.2 Payment. Customer authorizes Tensyr and its payment processor to charge the payment method on file for all Fees as they become due, including on each renewal, without further authorization. Customer will keep its payment information current.

6.3 Additional Seats. Seats added during a Subscription Term are charged at the rate then applicable to Customer's Scope of Use, prorated to the end of the then-current term, and renew with the subscription.

6.4 Exceeding the Scope of Use. Where Customer's use exceeds its Scope of Use, Tensyr may invoice Customer for the excess at the applicable rate, from the date the excess began.

6.5 Overdue amounts. Amounts not paid when due accrue interest at the lesser of one and one-half percent per month or the maximum rate applicable law permits. Customer will reimburse Tensyr's reasonable costs of collection. Tensyr may suspend the Service on ten days' notice of non-payment.

6.6 Non-refundable. Except where this Agreement expressly states otherwise, Fees are non-cancellable and non-refundable.

6.7 Price changes. Tensyr may change its Fees on at least thirty days' notice. A change takes effect at the start of Customer's next renewal term. If Customer does not agree, Customer may elect not to renew.

6.8 Taxes. Fees exclude taxes. Customer is responsible for all sales, use, VAT and similar taxes, excluding taxes on Tensyr's income.

6.9 Disputes. Customer will notify Tensyr of any billing dispute within thirty days of the charge. Undisputed amounts remain payable.

7. Customer Data

7.1 Ownership. As between the parties, Customer owns and retains all right, title and interest in Customer Data. Subject to the limited license in Section 7.2, Tensyr acquires no right, title or interest in Customer Data.

7.2 License. Customer grants Tensyr a non-exclusive, term-limited right to host, copy, process, transmit, display and back up Customer Data as necessary to provide, secure and support the Service and as this Agreement otherwise permits.

7.3 Customer's responsibilities. Customer is responsible for the accuracy, quality and legality of Customer Data and for the means by which it was obtained. Customer represents that it has all rights, consents and lawful bases necessary for Tensyr to process Customer Data as contemplated, and that Customer Data does not infringe any third party's rights or violate any law. If Customer uses the Service on behalf of another party, Customer represents that it has all rights and permissions necessary to do so.

7.4 Prohibited and sensitive data. The Service has not been designed to comply with industry-specific regulations such as the Health Insurance Portability and Accountability Act ("HIPAA") or the Payment Card Industry Data Security Standard. Customer will not submit payment card data to the Service. Customer will not submit protected health information as defined at 45 C.F.R. § 160.103 in circumstances where Customer is a covered entity or a business associate, unless a Business Associate Agreement executed by both parties is in effect. Tensyr does not act as a business associate absent such an agreement. Tensyr disclaims any liability resulting from Customer's breach of this Section.

7.5 Aggregated data. Tensyr may generate and use data that is aggregated or de-identified such that it does not identify Customer, any User or any individual, to operate, analyze, secure and improve the Service. Tensyr will not attempt to reidentify such data. This right survives termination.

7.6 Compelled disclosure. Tensyr may disclose Customer Data where required by law, subpoena or order of a governmental authority, and will give Customer notice where permitted.

7.7 Privacy. The Data Processing Addendum and the Privacy Policy govern the processing of personal information within Customer Data.

8. Security

Tensyr will maintain appropriate administrative, physical and technical safeguards designed to protect Customer Data, as described in the Security Overview. Customer is responsible for configuring the Service and using the features Tensyr makes available to maintain security appropriate to the Customer Data it submits.

Where Tensyr determines that a security incident has affected Customer Data, Tensyr will notify Customer without undue delay and will provide the information reasonably necessary for Customer to meet its own notification obligations. Customer acknowledges that it may have its own notification duties on shorter timelines measured from its own knowledge, and that Tensyr's notice does not extend them.

9. Confidentiality

9.1 Definition. "Confidential Information" means information disclosed by one party to the other that is designated confidential or that a reasonable person would understand to be confidential. Tensyr's Confidential Information includes the Service and every part, feature, function, screen, workflow and user interface of it, the Documentation, and all pricing and non-public product information. Customer's Confidential Information includes Customer Data.

9.2 Exclusions. Confidential Information does not include information that is or becomes public through no fault of the receiving party, was known to the receiving party without restriction before disclosure, is received from a third party without restriction, or is independently developed without use of the disclosing party's Confidential Information.

9.3 Obligations. The receiving party will use the disclosing party's Confidential Information only to perform this Agreement, will protect it with at least reasonable care, and will limit access to those of its personnel and advisors who need it and are bound by confidentiality obligations.

9.4 Compelled disclosure. A party may disclose Confidential Information where required by law, provided it gives notice where permitted and discloses only what is required.

9.5 Injunctive relief. Each party acknowledges that breach of this Section may cause irreparable harm for which damages are an inadequate remedy, and that the disclosing party is entitled to seek injunctive relief without posting a bond.

10. Intellectual property

10.1 Ownership. Tensyr and its licensors own all right, title and interest in the Service, the Documentation and all improvements to them.

10.2 Feedback. If Customer provides suggestions or feedback about the Service, Tensyr may use them for any purpose without restriction, attribution or compensation.

10.3 Publicity. Neither party will use the other's name or marks without prior written consent.

11. Warranties and disclaimers

11.1 Warranty. Tensyr warrants that it will provide the Service in a professional and workmanlike manner and in material conformity with the Documentation. Customer's exclusive remedy for breach of this warranty is for Tensyr to correct the non-conformity within thirty days of Customer's written notice describing it or, failing that, for Customer to terminate the affected subscription and receive a refund of prepaid unused Fees.

11.2 Disclaimer. EXCEPT AS EXPRESSLY STATED IN SECTION 11.1, THE SERVICE IS PROVIDED "AS IS." TENSYR DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. TENSYR DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT USE OF THE SERVICE WILL CAUSE CUSTOMER TO COMPLY WITH ANY LAW OR REGULATION.

12. Indemnification

12.1 By Tensyr. Tensyr will defend Customer against any third-party claim that the Service, as Tensyr provides it and as used in accordance with this Agreement, infringes a United States patent, copyright or trademark, and will indemnify Customer against damages finally awarded. This Section does not apply to claims arising from Customer Data, Customer's configuration, third-party services, or use in breach of this Agreement. If the Service becomes, or Tensyr reasonably believes it may become, subject to such a claim, Tensyr may procure the right for Customer to continue using it, modify or replace it so that it is non-infringing, or terminate the affected subscription and refund prepaid unused Fees. This Section states Tensyr's entire liability and Customer's exclusive remedy for any claim of infringement.

12.2 By Customer. Customer will defend and indemnify Tensyr against any third-party claim, and against any regulatory proceeding, arising out of or relating to:

(a) Customer Data, including the means by which it was obtained and Tensyr's processing of it in accordance with this Agreement;

(b) any communication sent through the Service under Customer's Account, including any claim under any law governing telephone calls, text messages, email, call recording or do-not-call obligations;

(c) Customer's or any User's compliance with the laws and regulations applicable to Customer's business;

(d) any activity conducted with Customer's credentials, whether or not authorized by Customer; or

(e) Customer's breach of Section 5, Section 7 or the Acceptable Use Policy.

12.3 Procedure. The indemnified party will give prompt notice of the claim, allow the indemnifying party sole control of the defense, and provide reasonable cooperation at the indemnifying party's expense. The indemnifying party will not settle a claim in a manner that imposes an obligation on the indemnified party without its consent.

13. Limitation of liability

13.1 Exclusion. NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, DATA, GOODWILL OR BUSINESS OPPORTUNITY, WHETHER IN CONTRACT, TORT OR OTHERWISE, AND WHETHER OR NOT THE PARTY WAS ADVISED OF THE POSSIBILITY.

13.2 Cap. EACH PARTY'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13.3 Exclusions from the cap. Sections 13.1 and 13.2 do not limit: Customer's obligation to pay Fees; Customer's indemnification obligations under Section 12.2; Customer's breach of Section 5 or Section 9; or either party's liability for fraud, willful misconduct, or gross negligence.

13.4 Free and beta features. Tensyr's aggregate liability for features provided on a trial, beta, preview or free basis will not exceed one hundred United States dollars.

13.5 Basis of the bargain. The parties agree that these limitations are an essential basis of the bargain and apply even if a limited remedy fails of its essential purpose.

14. Term, termination and suspension

14.1 Term. This Agreement begins when Customer first accepts it and continues for the Subscription Term.

14.2 Renewal. Each subscription automatically renews for successive terms of the same length as the then-expiring term, at the rates then in effect, and Customer's payment method will be charged accordingly, unless Customer turns off renewal in the Account before the end of the then-current term or an Order Form states otherwise.

14.3 Termination for convenience by Customer. Customer may elect not to renew as described in Section 14.2. Customer may not cancel a subscription before the end of the then-current term, and no refund is due for the remainder of that term.

14.4 Termination for cause. Either party may terminate on thirty days' written notice of a material breach that remains uncured at the end of that period.

14.5 Immediate termination by Tensyr. Tensyr may terminate immediately, without a cure period, where Customer breaches Section 5, breaches the Acceptable Use Policy in a manner that creates legal, regulatory or security risk, fails to pay within thirty days of notice, becomes insolvent, or where a carrier, telecommunications provider or regulator requires it.

14.6 Suspension. Tensyr may suspend the Service, any User's access, or any communications functionality, immediately and without notice, where Tensyr reasonably believes doing so is necessary to protect the Service, another customer, a recipient of Customer's communications, or Tensyr's relationships with its providers, or to comply with law. Suspension does not excuse payment.

14.7 Termination for convenience by Tensyr. Tensyr may terminate on thirty days' written notice, refunding prepaid unused Fees.

14.8 Effect of termination. On termination, Customer's right to access the Service ends and all accrued Fees become due.

14.9 Export and deletion. For thirty days after termination, on Customer's written request and provided all amounts due have been paid, Tensyr will make Customer Data available for export in a commercially reasonable format. After that period Tensyr has no obligation to retain Customer Data and will delete it in accordance with the Data Processing Addendum and the Security Overview.

14.10 Survival. Sections 1, 5, 6, 7, 9, 10, 11.2, 12, 13, 14.8 to 14.10, 15 and 16 survive termination.

15. Governing law and disputes

15.1 Governing law. This Agreement is governed by the laws of the State of Tennessee, without regard to conflict of laws principles.

15.2 Venue. The state courts located in Sumner County, Tennessee and the United States District Court for the Middle District of Tennessee have exclusive jurisdiction, and each party consents to personal jurisdiction there.

15.3 Jury waiver. EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL.

15.4 Attorneys' fees. In any action to enforce this Agreement, the prevailing party is entitled to recover its reasonable attorneys' fees and costs.

15.5 Limitations period. No claim arising out of this Agreement may be brought more than one year after it accrues. If this Section is held unenforceable, the otherwise applicable statutory period governs.

15.6 Injunctive relief. Nothing in this Section prevents either party from seeking injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information.

16. General

16.1 Amendment. Tensyr may amend this Agreement on thirty days' notice. If Customer objects in writing within thirty days of that notice, Customer may terminate the affected subscription with effect from the amendment's effective date and receive a refund of prepaid unused Fees. This is Customer's exclusive remedy for an amendment. Continued use after the effective date constitutes acceptance.

16.2 Policies. Tensyr may update the Policies on notice, without amending this Agreement, provided that no update materially reduces Tensyr's commitments during a Subscription Term.

16.3 Prior versions. The date above reflects the most recent version. Prior versions remain available in the archive.

16.4 Assignment. Customer may not assign this Agreement without Tensyr's prior written consent. Tensyr may assign it in connection with a merger, acquisition or sale of substantially all of its assets. Any purported assignment in breach of this Section is void.

16.5 Change of control. Where Customer undergoes a change of control in favor of a person that develops, operates or markets a product or service competitive with the Service, Tensyr may terminate this Agreement on thirty days' notice and will refund prepaid unused Fees.

16.6 Notices. Notices to Tensyr must be sent to legal@tensyr.com and, where a physical method is required, to Tensyr LLC, 1050 Glenbrook Way, Hendersonville, Tennessee 37075, Attention: Legal. Notices to Customer will be sent to the email address on the Account. Routine notices may be given by email and are effective on sending. Notices of termination, material breach and indemnifiable claims must also be given by nationally recognized overnight courier with tracking, and are effective on the earlier of actual receipt or one business day after documented delivery. A support ticket is not notice.

16.7 Force majeure. Neither party is liable for any failure or delay caused by circumstances beyond its reasonable control, excluding payment obligations.

16.8 Relationship. The parties are independent contractors. This Agreement creates no partnership, joint venture, agency or fiduciary relationship.

16.9 No third-party beneficiaries. There are no third-party beneficiaries to this Agreement.

16.10 Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed, and the remainder continues in effect.

16.11 No waiver. A party's failure to enforce any provision is not a waiver of it.

16.12 Entire agreement. This Agreement, together with the Policies and any Order Form, is the entire agreement between the parties regarding the Service and supersedes all prior understandings. Where an Order Form conflicts with this Agreement, the Order Form controls as to its subject matter. Any purchase order or other Customer document is of no effect.